{"id":1079,"date":"2017-06-28T08:43:07","date_gmt":"2017-06-28T08:43:07","guid":{"rendered":"https:\/\/www.e-sales.jp\/eigyo-labo\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e3%81%a8%e3%81%af%ef%bc%9f%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e3%81%ae%e6%9c%ac%e8%b3%aa%e3%81%a8%e3%81%af%ef%bc%9f-1079"},"modified":"2026-03-12T12:42:30","modified_gmt":"2026-03-12T03:42:30","slug":"customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.e-sales.jp\/eigyo-labo\/customer-satisfaction-1079","title":{"rendered":"CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b4\u3064\u306e\u5177\u4f53\u7b56\u3068\u6210\u529f\u4e8b\u4f8b\u3092\u7d39\u4ecb"},"content":{"rendered":"\n<p>CS\uff08\u30b7\u30fc\u30a8\u30b9\uff09\u306f\u3001Customer Satisfaction\uff08\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff09\u306e\u7565\u79f0\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u300d\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Customer Success\uff08\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9\uff09\u306e\u7565\u79f0\u3068\u3057\u3066\u4f7f\u308f\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u4e21\u8005\u306e\u610f\u5473\u306f\u307e\u3063\u305f\u304f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u306eCS\u306f\u3001Customer Satisfaction\uff08\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\uff09\u306e\u89e3\u8aac\u8a18\u4e8b\u3067\u3059\u3002CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306e\u610f\u5473\u3084\u76ee\u7684\u3001\u5b9f\u969b\u306e\u6e2c\u5b9a\u65b9\u6cd5\u3084\u5411\u4e0a\u3055\u305b\u308b\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u307e\u3067\u308f\u304b\u308a\u3084\u3059\u304f\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"post_add_banner\">\n<a href=\"\/form\/form_esm_casestudy.html\" target=\"_blank\" rel=\"noopener\">\n<img decoding=\"async\" src=\"\/eigyo-labo\/wp-content\/uploads\/2025\/12\/sb_bnr_casestudy_1200x628.jpg\" alt=\"\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\">\n<\/a>\n<\/div>\n\n\n\n<div id=\"toc_container\" class=\"toc_light_blue no_bullets\"><p class=\"toc_title\">\u3053\u306e\u30da\u30fc\u30b8\u306e\u30b3\u30f3\u30c6\u30f3\u30c4<\/p><ul class=\"toc_list\"><li><a href=\"#CS\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f<\/a><\/li><li><a href=\"#CS-2\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u76ee\u7684<\/a><\/li><li><a href=\"#CS-3\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306e\u8abf\u67fb\u65b9\u6cd5<\/a><\/li><li><a href=\"#CS-4\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306e\u6e2c\u5b9a\u65b9\u6cd5<\/a><\/li><li><a href=\"#CS-5\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3092\u9ad8\u3081\u308b\uff14\u3064\u306e\u65b9\u6cd5<\/a><\/li><li><a href=\"#CS-6\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u5411\u4e0a\u306e\u6210\u529f\u4e8b\u4f8b<\/a><\/li><li><a href=\"#CS-7\">CS\u5411\u4e0a\u3067\u696d\u7e3e\u30a2\u30c3\u30d7\u3092\u5b9f\u73fe\u3057\u3088\u3046<\/a><\/li><li><a href=\"#CS-8\">CS\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"CS\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f<\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"760\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m-1140x760.jpg\" alt=\"CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b\uff14\u3064\u306e\u5177\u4f53\u7b56\u3068\u6210\u529f\u4e8b\u4f8b\u3092\u7d39\u4ecb_CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\" class=\"wp-image-14724\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m-1140x760.jpg 1140w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m-300x200.jpg 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m-768x512.jpg 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m-1536x1024.jpg 1536w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m-168x111.jpg 168w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m-270x180.jpg 270w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/26642903_m.jpg 1920w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/figure>\n\n\n\n<p>CS\u3068\u306fCustomer Satisfaction\u306e\u7565\u79f0\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u300d\u3068\u547c\u3070\u308c\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u3092\u6307\u3057\u307e\u3059\u3002\u3064\u307e\u308a\u3001CS\u304c\u9ad8\u3044\u307b\u3069\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u72b6\u614b\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u3067\u306f\u3001CS\u306e\u7d50\u679c\u3092\u3082\u3068\u306b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u767a\u30fb\u6539\u5584\u304c\u3055\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CS\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f<\/h3>\n\n\n\n<p>CS\u306f\u3001\u300c\u9867\u5ba2\u306f\u3001\u672a\u6765\u3078\u306e\u6e80\u8db3\u3092\u611f\u3058\u305f\u3068\u304d\u306b\u304a\u91d1\u3092\u6255\u3046\uff1d\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u300d\u3068\u3044\u3046\u8003\u3048\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001CS\u3092\u898b\u308c\u3070\u3001\u8cfc\u5165\u524d\u306e\u671f\u5f85\u5024\u3068\u8cfc\u5165\u5f8c\u306b\u611f\u3058\u305f\u4fa1\u5024\u306e\u5dee\u304c\u308f\u304b\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u306b\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u5024\u3092\u77e5\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306e\u628a\u63e1\u306f\u3001\u5546\u54c1\u958b\u767a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u624b\u304c\u304b\u308a\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CS\u3068ES\u306e\u9055\u3044<\/h3>\n\n\n\n<p>CS\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>ES\u306f\u3001Employee Satisfaction\u306e\u7565\u79f0\u3067\u3001\u300c\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u300d\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u610f\u5473\u306f\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306bES\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3001\u300cES\u306a\u304f\u3057\u3066CS\u306a\u3057\u300d\u3068\u3044\u3046\u8a00\u8449\u304c\u3042\u308b\u307b\u3069\u3001\u6df1\u304f\u95a2\u4fc2\u3057\u5408\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u696d\u54e1\u304c\u610f\u6b32\u7684\u306b\u4ed5\u4e8b\u306b\u53d6\u308a\u7d44\u3081\u3070\u3001\u305d\u308c\u3060\u3051\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306f\u4e0a\u304c\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u8cfc\u5165\u3057\u305f\u9867\u5ba2\u306e\u30ea\u30d4\u30fc\u30c8\u3084\u53e3\u30b3\u30df\u304c\u8d77\u3053\u308a\u3001\u3055\u3089\u306b\u826f\u3044\u52b9\u679c\u304c\u5e83\u304c\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001ES\uff08\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff09\u304c\u4e0a\u304c\u308c\u3070\u3001CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3082\u4e0a\u304c\u308b\u597d\u5faa\u74b0\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4f01\u696d\u306f\u3069\u3061\u3089\u304b\u4e00\u65b9\u3067\u306f\u306a\u304f\u3001CS\u3068ES\u306e\u4e21\u65b9\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CS-2\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u76ee\u7684<\/span><\/h2>\n\n\n\n<p>\u4f01\u696d\u304cCS\u3092\u5411\u4e0a\u3055\u305b\u308b\u7406\u7531\u306f\u3001\u4e3b\u306b\uff14\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u5897\u52a0\u306e\u305f\u3081<\/h3>\n\n\n\n<p>CS\u306e\u5411\u4e0a\u306f\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u5897\u52a0\u306b\u52b9\u679c\u7684\u3067\u3059\u3002\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3092\u3057\u3066\u3044\u308c\u3070\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u3063\u3066\u304f\u308c\u308b\u78ba\u7387\u306f\u9ad8\u304f\u3001LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u30b3\u30b9\u30c8\u306f\u30ea\u30d4\u30fc\u30bf\u30fc\u80b2\u6210\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u306e\uff15\u500d\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u30ea\u30d4\u30fc\u30bf\u30fc\u65bd\u7b56\u306e\u5f37\u5316\u306f\u3001\u7d4c\u55b6\u7684\u306b\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65e2\u5b58\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u56f3\u308b\u3046\u3048\u3067\u306f\u3001\u9867\u5ba2\u306e\u8cfc\u8cb7\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u8003\u3048\u65b9\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/customer-success-10452\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1f\u4ed5\u4e8b\u5185\u5bb9\u3084\u30d7\u30ed\u30bb\u30b9\u30fb\u6210\u529f\u4e8b\u4f8b\u3092\u7d39\u4ecb<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306e\u305f\u3081<\/h3>\n\n\n\n<p>CS\u306e\u5411\u4e0a\u306b\u3088\u308b\u7d39\u4ecb\u3084\u53e3\u30b3\u30df\u306e\u5897\u52a0\u306f\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3084SNS\u4e0a\u3067\u306e\u9ad8\u8a55\u4fa1\u306e\u53e3\u30b3\u30df\u306f\u3001\u5e83\u544a\u4ee5\u4e0a\u306e\u5927\u304d\u306a\u5f71\u97ff\u529b\u3092\u6301\u3064\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306e\u5f37\u5316\u306e\u305f\u3081<\/h3>\n\n\n\n<p>CS\u304c\u5411\u4e0a\u3059\u308b\u3068\u3001\u4f01\u696d\u304c\u610f\u56f3\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u3068\u3053\u308d\u3067\u826f\u3044\u5ba3\u4f1d\u304c\u6d41\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u4e00\u822c\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u77e5\u540d\u5ea6\u3068\u4fe1\u983c\u304c\u5897\u3057\u3001\u793e\u4f1a\u7684\u4fe1\u7528\u3068\u8a8d\u77e5\u5ea6\u30a2\u30c3\u30d7\u3082\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u30c0\u30a6\u30f3\u306e\u305f\u3081<\/h3>\n\n\n\n<p>\u826f\u3044\u53e3\u30b3\u30df\u3084\u7d39\u4ecb\u304c\u5897\u3048\u3066\u65b0\u898f\u9867\u5ba2\u3068\u30ea\u30d4\u30fc\u30bf\u30fc\u304c\u5897\u52a0\u3059\u308c\u3070\u3001\u5e83\u544a\u8cbb\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5e83\u544a\u8cbb\u306b\u5f53\u3066\u3066\u3044\u305f\u4e88\u7b97\u3092\u5546\u54c1\u958b\u767a\u306a\u3069\u306b\u56de\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u3055\u3089\u306b\u5546\u54c1\u306e\u54c1\u8cea\u304c\u4e0a\u304c\u308a\u3001\u305d\u308c\u306b\u6bd4\u4f8b\u3057\u3066\u826f\u3044\u53e3\u30b3\u30df\u304c\u751f\u307e\u308c\u308b\u597d\u30b5\u30a4\u30af\u30eb\u3092\u4f5c\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CS-3\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306e\u8abf\u67fb\u65b9\u6cd5<\/span><\/h2>\n\n\n\n<p>\u6b21\u306b\u3001\u5177\u4f53\u7684\u306a\u8abf\u67fb\u65b9\u6cd5\u3092\u304a\u4f1d\u3048\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u307e\u305a\u306f\u3001\u9867\u5ba2\u306e\u300c\u4e8b\u524d\u671f\u5f85\u5024\u300d\u3092\u628a\u63e1\u3059\u308b\u8abf\u67fb\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u8abf\u67fb<\/h3>\n\n\n\n<p>Web\u30b5\u30a4\u30c8\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d7\u306e\u6d41\u5165\u72b6\u6cc1\u3084\u691c\u7d22\u30ad\u30fc\u30ef\u30fc\u30c9\u3092\u5206\u6790\u3059\u308b\u3068\u3001\u81ea\u793e\u88fd\u54c1\u306b\u8208\u5473\u3092\u6301\u3063\u3066\u3044\u308b\u4eba\u306f\u3069\u3093\u306a\u4eba\u306a\u306e\u304b\u3001\u4e88\u6e2c\u3092\u305f\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3059\u3050\u306b\u7740\u624b\u3067\u304d\u308b\u65b9\u6cd5\u306a\u306e\u3067\u3001\u307e\u305a\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u30a2\u30af\u30bb\u30b9\u72b6\u6cc1\u306e\u628a\u63e1\u304b\u3089\u59cb\u3081\u3066\u307f\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/h3>\n\n\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u306e\u5546\u54c1\u306b\u5bfe\u3059\u308b\u4e8b\u524d\u671f\u5f85\u304c\u8272\u6fc3\u304f\u53cd\u6620\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u306e\u3067\u3001\u305c\u3072\u884c\u3063\u3066\u307f\u3066\u6b32\u3057\u3044\u8abf\u67fb\u3067\u3059\u3002<\/p>\n\n\n\n<p>Web\u3067\u7c21\u5358\u306b\u7b54\u3048\u3089\u308c\u308b\u30d5\u30a9\u30fc\u30e0\u3092\u7528\u610f\u3057\u3066\u304a\u304f\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002\u4ee5\u4e0b\u306e\uff14\u3064\u3092\u610f\u8b58\u3057\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3068\u3001\u56de\u7b54\u6570\u3092\u96c6\u3081\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068<\/li><li>\u56de\u7b54\u6570\u304c\u591a\u304f\u306a\u308a\u3059\u304e\u306a\u3044\u3053\u3068<\/li><li>\u7b54\u3048\u306b\u304f\u3044\u8cea\u554f\u3092\u4f5c\u3089\u306a\u3044\u3053\u3068<\/li><li>\u533f\u540d\u3067\u56de\u7b54\u3067\u304d\u308b\u3053\u3068<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d2\u30a2\u30ea\u30f3\u30b0\u8abf\u67fb<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306b\u76f4\u63a5\u8cea\u554f\u3092\u3059\u308b\u306e\u304c\u30d2\u30a2\u30ea\u30f3\u30b0\u8abf\u67fb\u3067\u3059\u3002\u5bfe\u9762\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u306a\u3069\u65b9\u6cd5\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u304c\u3001\u53e3\u30b3\u30df\u3084\u30ec\u30d3\u30e5\u30fc\u3067\u306f\u3042\u307e\u308a\u805e\u3051\u306a\u3044\u3001\u8cb4\u91cd\u306a\u610f\u898b\u3082\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306b\u96c6\u307e\u3063\u3066\u3082\u3089\u3044\u3001\u30c6\u30fc\u30de\u3092\u6c7a\u3081\u3066\u884c\u3046\u30b0\u30eb\u30fc\u30d7\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u5f62\u5f0f\u3067\u884c\u3046\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u3002\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u8033\u304c\u75db\u3044\u610f\u898b\u3082\u51fa\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u9867\u5ba2\u306e\u58f0\u306b\u771f\u5263\u306b\u5411\u304d\u5408\u3063\u3066\u3053\u305d\u6210\u9577\u3057\u3066\u3044\u3051\u308b\u3068\u8003\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306b\u307e\u3064\u308f\u308b\u30c7\u30fc\u30bf\u3092\u52b9\u7387\u7684\u306b\u53ce\u96c6\u30fb\u6d3b\u7528\u3059\u308b\u3046\u3048\u3067\u306f\u3001CRM\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/what-is-crm-213\">CRM\u3068\u306f\uff1f\u6a5f\u80fd\u30fb\u30e1\u30ea\u30c3\u30c8\u3084\u9078\u3073\u65b9\u3001\u6d3b\u7528\u306e\u30b3\u30c4\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7d71\u8a08\u30c7\u30fc\u30bf\u53ce\u96c6\u30fb\u5206\u6790<\/h3>\n\n\n\n<p>\u8abf\u67fb\u4f1a\u793e\u3084\u884c\u653f\u304c\u516c\u8868\u3057\u3066\u3044\u308b\u7d71\u8a08\u30c7\u30fc\u30bf\u304b\u3089\u3001\u4e8b\u524d\u671f\u5f85\u3092\u8aad\u307f\u53d6\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u5e02\u5834\u898f\u6a21\u306e\u63a8\u79fb\u3084\u5404\u5546\u54c1\u3078\u306e\u652f\u51fa\u3092\u6642\u7cfb\u5217\u3067\u8ffd\u3046\u3053\u3068\u306b\u3088\u308a\u3001\u300c\u6d88\u8cbb\u8005\u306e\u610f\u8b58\u304c\u9ad8\u7d1a\u8def\u7dda\u304b\u3089\u5927\u8846\u8def\u7dda\u3078\u30b7\u30d5\u30c8\u3057\u305f\u300d\u306a\u3069\u306e\u60c5\u5831\u304c\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CS-4\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306e\u6e2c\u5b9a\u65b9\u6cd5<\/span><\/h2>\n\n\n\n<p>\u6b21\u306f\u3001CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306e\u8abf\u67fb\u7d50\u679c\u3092\u6570\u5024\u306b\u843d\u3068\u3057\u3053\u307f\u3001\u65bd\u7b56\u306b\u53cd\u6620\u3057\u3084\u3059\u304f\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306fCS\u3092\u6570\u5024\u5316\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3092\uff13\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NPS<\/h3>\n\n\n\n<p>NPS\u306f\u3001Net Promoter Score\u306e\u7565\u79f0\u3067\u3001\u5546\u54c1\u3084\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u611b\u60c5\u3084\u4fe1\u983c\u306e\u6fc3\u3055\u3001\u3064\u307e\u308a\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6570\u5024\u5316\u3059\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p>NPS\u3067\u306f\u3001\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u9867\u5ba2\u306b\u300c\u3042\u306a\u305f\u306f\u3053\u306e\u88fd\u54c1\u3092\u3001\u3069\u308c\u3060\u3051\u4ed6\u8005\u306b\u85a6\u3081\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\u3068\u8cea\u554f\u3092\u3057\u3066\u300111\u6bb5\u968e\u3067\u56de\u7b54\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u3092\u300c\u63a8\u5968\u8005\uff08\uff19\u301c10\u70b9\uff09\u300d\u300c\u4e2d\u7acb\u8005\uff08\uff17\u301c\uff18\u70b9\uff09\u300d\u300c\u6279\u5224\u8005\uff08\uff10\u301c\uff16\u70b9\uff09\u300d\u306b\u5206\u985e\u3057\u307e\u3059\u3002\u56de\u7b54\u8005\u5168\u4f53\u306e\u63a8\u5968\u8005\u306e\u5272\u5408\uff08\u63a8\u5968\u8005\u6570\uff0f\u5168\u56de\u7b54\u8005\u6570\uff09\u304b\u3089\u3001\u6279\u5224\u8005\u306e\u5272\u5408\uff08\u6279\u5224\u8005\u6570\uff0f\u5168\u56de\u7b54\u8005\u6570\uff09\u3092\u5f15\u3044\u305f\u6570\u5024\u304cNPS\u306e\u6307\u6570\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>NPS\uff1d\u63a8\u85a6\u8005\u306e\u5272\u5408\u30fc\u6279\u5224\u8005\u306e\u5272\u5408<\/strong><\/p>\n\n\n\n<p>\u203bNPS\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u30ba\u306e\u767b\u9332\u5546\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CSI<\/h3>\n\n\n\n<p>CSI\u306f\u3001Customer Satisfaction Index\u306e\u7565\u79f0\u3067\u3001\u9867\u5ba2\u306e\u8cfc\u5165\u524d\u306e\u671f\u5f85\u5024\u3068\u8cfc\u5165\u5f8c\u306b\u611f\u3058\u305f\u4fa1\u5024\u306e\u5dee\u3092\u6e2c\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u6307\u6a19\u3067\u3059\u3002\u9867\u5ba2\u3078\uff15\u3064\u306e\u8cea\u554f\u3092\u3057\u3066\u3001\u5e73\u5747\u70b9\u3092\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u9867\u5ba2\u671f\u5f85\u5024<\/li><li>\u9867\u5ba2\u4e0d\u6e80\u5ea6<\/li><li>\u9867\u5ba2\u5fe0\u5b9f\u5ea6<\/li><li>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u500b\u4eba\u306e\u8a55\u4fa1\u3067\u3042\u308b\u77e5\u899a\u54c1\u8cea<\/li><li>\u4fa1\u683c\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5024\u3067\u3042\u308b\u77e5\u899a\u5024<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">JCSI<\/h3>\n\n\n\n<p>CSI\u3092\u65e5\u672c\u5411\u3051\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3082\u306e\u3067\u3001\u65e5\u672c\u7248\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u6307\u6a19\u3067\u3059\u3002\u9867\u5ba2\u3078\uff16\u3064\u306e\u8cea\u554f\u3092\u3057\u3066\u8abf\u67fb\u3092\u3057\u307e\u3059\u3002\u8cfc\u5165\u5f8c\u306b\u9867\u5ba2\u304c\u611f\u3058\u305f\u4fa1\u5024\u304b\u3089\u3001\u8cfc\u5165\u524d\u306e\u671f\u5f85\u5024\u3092\u5dee\u3057\u5f15\u3044\u305f\u6570\u5024\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>JCSI\uff1d\u8cfc\u5165\u5f8c\u306b\u9867\u5ba2\u304c\u611f\u3058\u305f\u4fa1\u5024 \u30fc \u8cfc\u5165\u524d\u306e\u671f\u5f85\u5024<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u9867\u5ba2\u671f\u5f85\u5024<\/li><li>\u9867\u5ba2\u4e0d\u6e80\u5ea6<\/li><li>\u9867\u5ba2\u5fe0\u5b9f\u5ea6<\/li><li>\u77e5\u899a\u54c1\u8cea<\/li><li>\u77e5\u899a\u5024<\/li><li>\u63a8\u5968\u610f\u5411\uff08\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u4eba\u306b\u52e7\u3081\u305f\u3044\u304b\uff09<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CS-5\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3092\u9ad8\u3081\u308b\uff14\u3064\u306e\u65b9\u6cd5<\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"760\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-1140x760.jpg\" alt=\"CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b\uff14\u3064\u306e\u5177\u4f53\u7b56\u3068\u6210\u529f\u4e8b\u4f8b\u3092\u7d39\u4ecb_CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3092\u9ad8\u3081\u308b\u3001\uff14\u3064\u306e\u5177\u4f53\u7684\u306a\u65b9\u6cd5\" class=\"wp-image-14725\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-1140x760.jpg 1140w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-300x200.jpg 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-768x512.jpg 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-1536x1024.jpg 1536w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-168x111.jpg 168w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-270x180.jpg 270w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m.jpg 1920w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/figure>\n\n\n\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5177\u4f53\u7b56\u3092\uff14\u3064\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u65b9\u6cd51\uff1a\u65e2\u5b58\u9867\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u5f37\u5316\u3059\u308b<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u305f\u5f8c\u306e\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u6210\u529f\u3078\u5c0e\u304d\u3001\u4f01\u696d\u306e\u58f2\u4e0a\u306b\u3082\u3064\u306a\u3052\u3088\u3046\u3068\u3044\u3046\u8003\u3048\u65b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306b\u300c\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u826f\u304b\u3063\u305f\uff01\u300d\u3068\u6210\u529f\u4f53\u9a13\u3092\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304b\u3089\u898b\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u30dd\u30a4\u30f3\u30c8\u306f\u3001<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u751f\u3058\u305d\u3046\u306a\u7591\u554f\u306f\u4e8b\u524d\u306b\u5bfe\u5fdc\u3059\u308b<\/li><li>\u9867\u5ba2\u306e\u6f5c\u5728\u7684\u306a\u60a9\u307f\u3078\u306e\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3059\u308b<\/li><li>\u8cfc\u5165\u5f8c\u3001\u3069\u306e\u3088\u3046\u306b\u4f7f\u3046\u304b\u3092\u5148\u56de\u308a\u3057\u3066\u30d5\u30a9\u30ed\u30fc\u3059\u308b<\/li><\/ul>\n\n\n\n<p>\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"post_add_banner\">\n<a href=\"\/form\/form_sm_013.html\" target=\"_blank\" rel=\"noopener\">\n<img decoding=\"async\" src=\"\/eigyo-labo\/wp-content\/uploads\/2024\/05\/sb_bnr_WP13_1200x628.jpg\" alt=\"\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\">\n<\/a>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u65b9\u6cd52\uff1aCRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30c4\u30fc\u30eb\uff09\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n\n\n\n<p>CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\uff09\u3092\u5229\u7528\u3059\u308c\u3070\u3001\u52b9\u7387\u3088\u304f\u9867\u5ba2\u5206\u6790\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u60c5\u5831\u304c\u4e00\u5143\u7ba1\u7406\u3055\u308c\u3001\u5168\u793e\u3067\u5171\u6709\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3001\u3088\u308a\u65e9\u304f\u6b63\u78ba\u306b\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u306f\u591a\u7a2e\u591a\u69d8\u306a\u88fd\u54c1\u304c\u666e\u53ca\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u81ea\u793e\u306e\u76ee\u7684\u3084\u72b6\u6cc1\u306b\u30de\u30c3\u30c1\u3057\u305f\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u306f\u3001\u304a\u3059\u3059\u3081CRM\u30c4\u30fc\u30eb\u309210\u7a2e\u985e\u53b3\u9078\u3057\u3066\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/customer-management-6-1998\">CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u306e\u304a\u3059\u3059\u308110\u9078\uff01\u9078\u3073\u65b9\u3084\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u3082\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u65b9\u6cd53\uff1aSFA\uff08\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb\uff09\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n\n\n\n<p>\u8fd1\u5e74\u3067\u306f\u3001CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\uff09\u3068SFA\uff08\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb\uff09\u306e\u4e21\u65b9\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u5404\u55b6\u696d\u62c5\u5f53\u8005\u304c\u628a\u63e1\u3057\u305f\u9867\u5ba2\u306e\u4e8b\u524d\u671f\u5f85\u3092\u3001\u90e8\u7f72\u5168\u4f53\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u55b6\u696d\u306e\u9032\u6357\u72b6\u6cc1\u3082\u5171\u6709\u3067\u304d\u308b\u3053\u3068\u304b\u3089\u3001\u62c5\u5f53\u8005\u3054\u3068\u306e\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u306e\u30d0\u30e9\u3064\u304d\u306a\u3069\u3082\u672a\u7136\u306b\u9632\u6b62\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\/SFA\u306e\u6d3b\u7528\u8853\u306b\u3064\u3044\u3066\u3088\u308a\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u4ee5\u4e0b\u306e\u8cc7\u6599\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"post_add_banner\">\n<a href=\"\/form\/form_sm_020.html\" target=\"_blank\" rel=\"noopener\">\n<img decoding=\"async\" src=\"\/eigyo-labo\/wp-content\/uploads\/2024\/05\/sb_bnr_WP20_1200x628.jpg\" alt=\"\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\">\n<\/a>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u65b9\u6cd54\uff1aES\uff08\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff09\u3092\u5411\u4e0a\u3059\u308b<\/h3>\n\n\n\n<p>\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308c\u3070\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3082\u4e0a\u304c\u308a\u3001\u826f\u3044\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u63a5\u5ba2\u304c\u751f\u307e\u308c\u307e\u3059\u3002\u8fd1\u5e74\u3067\u306f\u3001ES\u306e\u5411\u4e0a\u304cCS\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3046\u8003\u3048\u65b9\u304c\u5e83\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CS-6\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u5411\u4e0a\u306e\u6210\u529f\u4e8b\u4f8b<\/span><\/h2>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u5f0a\u793e\u304c\u63d0\u4f9b\u3059\u308bCRM\/SFA\u30c4\u30fc\u30eb<a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/esm-crm-sfa-12772\" target=\"_blank\" rel=\"noreferrer noopener\">\u300ce\u30bb\u30fc\u30eb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d<\/a>\u3092\u5c0e\u5165\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u305f\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u60c5\u5831\u306e\u53ef\u8996\u5316\u3067\u9867\u5ba2\u5bfe\u5fdc\u306e\u30d0\u30e9\u30c4\u30ad\u3092\u89e3\u6d88\uff0fNTT\u30e9\u30fc\u30cb\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u30ba\u682a\u5f0f\u4f1a\u793e\u69d8\u306e\u5834\u5408<\/h3>\n\n\n\n<p>NTT\u30e9\u30fc\u30cb\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u30ba\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u6559\u80b2\u7814\u4fee\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4e8b\u696d\u3001Web\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4e8b\u696d\u3001\u6620\u50cf\u4e8b\u696d\u3092\u67f1\u306b\u5c55\u958b\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u540c\u793e\u306f\u3082\u3068\u3082\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3057\u3066\u3044\u308b\u73fe\u72b6\u3092\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u3067\u628a\u63e1\u3057\u3001\u72b6\u6cc1\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5f53\u6642\u3001\u539f\u56e0\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u3066\u3044\u305f\u306e\u304c\u3001\u55b6\u696d\u6848\u4ef6\u306e\u60c5\u5831\u5171\u6709\u4e0d\u8db3\u306e\u305f\u3081\u3001\u62c5\u5f53\u8005\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u306b\u5dee\u304c\u3042\u308b\u3001\u3068\u3044\u3046\u3053\u3068\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001e\u30bb\u30fc\u30eb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u5c0e\u5165\u5f8c\u306f\u3001\u55b6\u696d\u6848\u4ef6\u306b\u95a2\u3059\u308b\u9032\u6357\u5ea6\u5408\u3044\u306a\u3069\u306e\u60c5\u5831\u306e\u5171\u6709\u30fb\u53ef\u8996\u5316\u306b\u6210\u529f\u3002\u62c5\u5f53\u8005\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u30d0\u30e9\u3064\u304d\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u8a00\u8449\u8db3\u3089\u305a\u3067\u60c5\u5831\u304c\u6b63\u78ba\u306b\u4f1d\u308f\u3089\u306a\u3044\u300d\u300c\u672c\u4eba\u4e0d\u5728\u6642\u306b\u60c5\u5831\u3092\u7167\u4f1a\u3067\u304d\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u554f\u984c\u3082\u89e3\u6d88\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.e-sales.jp\/casestudy\/nttls\/\">\u9867\u5ba2\u60c5\u5831\u306e\u91cf\u3068\u8cea\u304c\u5927\u5e45\u30a2\u30c3\u30d7\u3000NTT\u30e9\u30fc\u30cb\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u30ba \u69d8<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span 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