{"id":1099,"date":"2017-06-28T08:50:18","date_gmt":"2017-06-28T08:50:18","guid":{"rendered":"https:\/\/www.e-sales.jp\/eigyo-labo\/%e5%96%b6%e6%a5%ad%e5%8a%9b%e3%82%92%e9%ab%98%e3%82%81%e3%82%8bcrm%e3%83%87%e3%83%bc%e3%82%bf%ef%bc%81%e5%b0%8e%e5%85%a5%e5%89%8d%e3%81%ab%e7%9f%a5%e3%81%a3%e3%81%a6%e3%81%8a%e3%81%8d%e3%81%9f-1099"},"modified":"2025-12-09T13:52:30","modified_gmt":"2025-12-09T04:52:30","slug":"crm-data","status":"publish","type":"post","link":"https:\/\/www.e-sales.jp\/eigyo-labo\/crm-data-1099","title":{"rendered":"\u55b6\u696d\u529b\u3092\u9ad8\u3081\u308bCRM\u30c7\u30fc\u30bf\uff01\u5c0e\u5165\u524d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u307e\u3068\u3081\u306e\u6d3b\u7528"},"content":{"rendered":"<p>\u3069\u306e\u5206\u91ce\u3067\u3082IT\u6280\u8853\u306e\u5c0e\u5165\u306f\u6b20\u304b\u3059\u3053\u3068\u306e\u3067\u304d\u306a\u3044\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7279\u306b\u55b6\u696d\u8077\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304c\u300cCRM\u300d\u3067\u3059\u3002<\/p>\n<p>CRM\u3068\u306f\u300cCustomer Relationship Management\u300d\u306e\u7565\u79f0\u3067\u30011990\u5e74\u4ee3\u306b\u30a2\u30e1\u30ea\u30ab\u3067\u63d0\u5531\u3055\u308c\u59cb\u3081\u305f\u6982\u5ff5\u3067\u3059\u3002<\/p>\n<p>\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3068\u8a33\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u6982\u5ff5\u306fIT\u6280\u8853\u306e\u767a\u9054\u304a\u3088\u3073\u666e\u53ca\u306b\u3088\u308a\u3001PC\u306a\u3069\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3067\u7ba1\u7406\u3055\u308c\u305f\u300cCRM\u30c7\u30fc\u30bf\u300d\u3068\u306a\u308a\u3001\u3088\u308a\u6d17\u7df4\u5ea6\u3092\u5897\u3057\u4eca\u3067\u306f\u4ed5\u4e8b\u3092\u3059\u308b\u3046\u3048\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001CRM\u30c7\u30fc\u30bf\u3092\u5c0e\u5165\u3059\u308b\u524d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u77e5\u8b58\u3084\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<div id=\"toc_container\" class=\"toc_light_blue no_bullets\"><p class=\"toc_title\">\u3053\u306e\u30da\u30fc\u30b8\u306e\u30b3\u30f3\u30c6\u30f3\u30c4<\/p><ul class=\"toc_list\"><li><a href=\"#CRM\">CRM\u5c0e\u5165\u3067\u5f97\u3089\u308c\u308b\u52b9\u679c\u306f\uff1f<\/a><\/li><li><a href=\"#CRM-2\">\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u306b\u6b20\u304b\u305b\u306a\u3044CRM\u30c7\u30fc\u30bf<\/a><\/li><li><a href=\"#CRM-3\">CRM\u6d3b\u7528\u306b\u6b20\u304b\u305b\u306a\u3044\u30c7\u30fc\u30bf<\/a><\/li><li><a href=\"#i\">\u904e\u5ea6\u306a\u671f\u5f85\u306f\u5931\u6557\u3059\u308b\u30ea\u30b9\u30af\u3042\u308a<\/a><\/li><li><a href=\"#CRM-4\">CRM\u3067\u55b6\u696d\u529b\u5f37\u5316\u304c\u5b9f\u73fe\u53ef\u80fd\uff01<\/a><\/li><\/ul><\/div>\n<h2 id=\"c1\"><span id=\"CRM\">CRM\u5c0e\u5165\u3067\u5f97\u3089\u308c\u308b\u52b9\u679c\u306f\uff1f<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7766\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m.jpg\" alt=\"\u55b6\u696d\u529b\u3092\u9ad8\u3081\u308bCRM\u30c7\u30fc\u30bf\uff01\u5c0e\u5165\u524d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u307e\u3068\u3081\u306e\u6d3b\u7528\uff3fCRM\u306e\u52b9\u679c\" width=\"1920\" height=\"1282\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m.jpg 1920w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m-300x200.jpg 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m-1140x761.jpg 1140w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m-768x513.jpg 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m-1536x1026.jpg 1536w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m-168x111.jpg 168w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1672902_m-270x180.jpg 270w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>CRM\u30c7\u30fc\u30bf\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u5165\u529b\u3084\u8cc7\u6599\u4f5c\u6210\u306a\u3069\u306e\u4f5c\u696d\u304c\u5fc5\u8981\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5f93\u6765\u306e\u3084\u308a\u65b9\u306f\u3001\u73fe\u5834\u306e\u55b6\u696d\u62c5\u5f53\u304c\u305d\u306e\u65e5\u306e\u5b9f\u7e3e\u3092\u65e5\u5831\u306b\u66f8\u304d\u3001\u305d\u308c\u3092\u7ba1\u7406\u62c5\u5f53\u304c\u7ba1\u7406\u7528\u306e\u30c7\u30fc\u30bf\u3068\u3057\u3066\u5165\u529b\u3057\u3001\u3055\u3089\u306b\u5831\u544a\u7528\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u3057\u3066\u8ee2\u8f09\u3059\u308b\u305f\u3081\u306b\u307e\u305f\u5165\u529b\u3092\u3059\u308b\u3001\u3068\u3044\u3046\u8907\u6570\u56de\u306e\u30c7\u30fc\u30bf\u8a18\u8f09\u3092\u884c\u308f\u306a\u304f\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u305d\u306e\u3088\u3046\u306a\u624b\u9593\u3092\u7701\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u305f\u3081\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u3084\u3001\u8aa4\u5b57\u304c\u306a\u3044\u304b\u306a\u3069\u3092\u8abf\u3079\u308b\u5185\u5bb9\u30c1\u30a7\u30c3\u30af\u306a\u3069\u306e\u7ba1\u7406\u4f5c\u696d\u3082\u306a\u304f\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u81ea\u52d5\u7684\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u3001\u84c4\u7a4d\u3055\u308c\u305f\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u5546\u8ac7\u72b6\u6cc1\u304c\u308f\u304b\u308a\u3084\u3059\u304f\u898b\u3089\u308c\u308b\u306e\u3067\u3001\u65b0\u4eba\u306e\u55b6\u696d\u6307\u5c0e\u306b\u3082\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"c2\"><span id=\"CRM-2\">\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u306b\u6b20\u304b\u305b\u306a\u3044CRM\u30c7\u30fc\u30bf<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7768\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m.jpg\" alt=\"\u55b6\u696d\u529b\u3092\u9ad8\u3081\u308bCRM\u30c7\u30fc\u30bf\uff01\u5c0e\u5165\u524d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u307e\u3068\u3081\u306e\u6d3b\u7528\uff3f\u30c7\u30fc\u30bf\" width=\"1920\" height=\"1282\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m.jpg 1920w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m-300x200.jpg 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m-1140x761.jpg 1140w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m-768x513.jpg 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m-1536x1026.jpg 1536w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m-168x111.jpg 168w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/1918167_m-270x180.jpg 270w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>CRM\u30c7\u30fc\u30bf\u306e\u7279\u5fb4\u306f\u3001\u9867\u5ba2\u306e\u8a73\u7d30\u306a\u60c5\u5831\u3092\u7ba1\u7406\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>CRM\u30c7\u30fc\u30bf\u3092\u5c0e\u5165\u3057\u3066\u3044\u306a\u3044\u4f01\u696d\u3067\u3082\u9867\u5ba2\u30c7\u30fc\u30bf\u3079\u30fc\u30b9\u306f\u6240\u6709\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u304c\u3001\u901a\u5e38\u306e\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068CRM\u30c7\u30fc\u30bf\u306e\u9055\u3044\u306f\u3001\u9867\u5ba2\u60c5\u5831\u91cf\u306e\u81a8\u5927\u306a\u84c4\u7a4d\u3001\u305d\u3057\u3066\u5206\u6790\u80fd\u529b\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>CRM\u30c7\u30fc\u30bf\u306f\u3001\u8a73\u7d30\u306a\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4f1a\u793e\u540d\u3001\u90e8\u7f72\u540d\u3001\u62c5\u5f53\u8005\u540d\u306a\u3069\u306f\u901a\u5e38\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3067\u3082\u7ba1\u7406\u3057\u3066\u3044\u308b\u9867\u5ba2\u60c5\u5831\u3067\u3059\u304c\u3001\u305d\u308c\u4ee5\u5916\u306b\u3082\u9867\u5ba2\u306e\u8da3\u5473\u3084\u5fd7\u5411\u3001\u4ed6\u306b\u3069\u306e\u3088\u3046\u306a\u5546\u54c1\u3092\u8cfc\u5165\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u30cb\u30fc\u30ba\u3092\u6301\u3061\u5408\u308f\u305b\u3066\u3044\u308b\u304b\u3001\u305d\u306e\u5546\u54c1\u306e\u8cfc\u8cb7\u76ee\u7684\u306f\u306a\u306b\u304b\u306a\u3069\u306e\u60c5\u5831\u306b\u3064\u3044\u3066\u3082\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u8cfc\u5165\u3057\u305f\u5546\u54c1\u306e\u6570\u91cf\u3001\u91d1\u984d\u3001\u6642\u671f\u8cfc\u5165\u898b\u8fbc\u307f\u306a\u3069\u306e\u60c5\u5831\u3082\u767b\u9332\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u8a73\u7d30\u306a\u9867\u5ba2\u60c5\u5831\u3092\u793e\u5185\u3067\u5171\u6709\u3067\u304d\u308b\u306e\u304cCRM\u30c7\u30fc\u30bf\u306e\u5f37\u307f\u3067\u3059\u3002<\/p>\n<p>\u305d\u3057\u3066\u8a73\u7d30\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u55b6\u696d\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u60c5\u5831\u3092\u3082\u3068\u306b\u5206\u6790\u3057\u305f\u30c7\u30fc\u30bf\u304c\u53d6\u5f15\u5148\u3068\u306e\u5546\u8ac7\u3067\u5f37\u3044\u5473\u65b9\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"c3\"><span id=\"CRM-3\">CRM\u6d3b\u7528\u306b\u6b20\u304b\u305b\u306a\u3044\u30c7\u30fc\u30bf<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-7769\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m.jpg\" alt=\"\u55b6\u696d\u529b\u3092\u9ad8\u3081\u308bCRM\u30c7\u30fc\u30bf\uff01\u5c0e\u5165\u524d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u307e\u3068\u3081\u306e\u6d3b\u7528\uff3fWEB\u89e3\u6790\" width=\"1920\" height=\"1358\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m.jpg 1920w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m-300x212.jpg 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m-1140x806.jpg 1140w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m-768x543.jpg 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m-1536x1086.jpg 1536w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m-71x51.jpg 71w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m-254x180.jpg 254w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/3113962_m-304x214.jpg 304w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" 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