{"id":12697,"date":"2022-07-07T07:56:00","date_gmt":"2022-07-07T07:56:00","guid":{"rendered":"https:\/\/www.e-sales.jp\/eigyo-labo\/?p=12697"},"modified":"2025-11-25T15:47:56","modified_gmt":"2025-11-25T06:47:56","slug":"crm-erp","status":"publish","type":"post","link":"https:\/\/www.e-sales.jp\/eigyo-labo\/crm-erp-12697","title":{"rendered":"CRM\u3068ERP\u306e\u9055\u3044\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u76ee\u7684\u3001\u9023\u643a\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u300cCRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u300d\u3068\u300cERP\uff08\u7d71\u5408\u57fa\u5e79\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\uff09\u300d\u306f\u3001\u3069\u3061\u3089\u3082\u4f01\u696d\u306e\u6301\u3064\u60c5\u5831\u8cc7\u6e90\u3092\u7ba1\u7406\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u6df7\u540c\u3055\u308c\u304c\u3061\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u5b9f\u969b\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u9055\u3044\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001CRM\u3068ERP\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3001\u6a5f\u80fd\u3068\u5c0e\u5165\u76ee\u7684\u305d\u308c\u305e\u308c\u306e\u5074\u9762\u304b\u3089\u305d\u306e\u9055\u3044\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div id=\"toc_container\" class=\"toc_light_blue no_bullets\"><p class=\"toc_title\">\u3053\u306e\u30da\u30fc\u30b8\u306e\u30b3\u30f3\u30c6\u30f3\u30c4<\/p><ul class=\"toc_list\"><li><a href=\"#CRM\">CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u3068\u306f<\/a><\/li><li><a href=\"#ERP\">ERP\uff08\u7d71\u5408\u57fa\u5e79\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306f<\/a><\/li><li><a href=\"#CRMERP\">CRM\u3068ERP\u306e\u9055\u3044<\/a><\/li><li><a href=\"#CRMERP-2\">CRM\u3068ERP\u3001\u3069\u3061\u3089\u3092\u9078\u3076\u3079\u304d\uff1f<\/a><\/li><li><a href=\"#CRMERP-3\">CRM\u3068ERP\u306e\u30c7\u30fc\u30bf\u9023\u643a<\/a><\/li><li><a href=\"#i\">\u9069\u5207\u306a\u30c4\u30fc\u30eb\u5c0e\u5165\u3067\u7d4c\u55b6\u30c7\u30fc\u30bf\u306e\u6709\u52b9\u6d3b\u7528\u3092\uff01<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"CRM\">CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u3068\u306f<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u3068\u306f<\/h3>\n\n\n\n<p>CRM\u3068\u306f\u300cCustomer Relationship Management\u300d\u306e\u7565\u3067\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u5229\u76ca\u306e\u6700\u5927\u5316\u3092\u76ee\u6307\u3059\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u304c\u52a0\u901f\u5ea6\u7684\u306b\u5897\u3048\u3001\u55b6\u696d\u306b\u62c5\u5f53\u3092\u6301\u305f\u305b\u3066\u4e00\u4eba\u3067\u5bfe\u5fdc\u3059\u308b\u306e\u304c\u56f0\u96e3\u306b\u306a\u308b\u4e2d\u3001\u9867\u5ba2\u60c5\u5831\u3092\u96c6\u7d04\u30fb\u4e00\u5143\u5316\u3057\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5171\u6709\u3067\u304d\u308bCRM\/SFA\u30c4\u30fc\u30eb\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u30c1\u30fc\u30e0\u3067\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u306e\u4e3b\u306a\u6a5f\u80fd<\/h3>\n\n\n\n<p>CRM\u30c4\u30fc\u30eb\u306f\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u6027\u3092\u7bc9\u304d\u3001\u7dad\u6301\u3067\u304d\u308b\u6a5f\u80fd\u3001\u3064\u307e\u308a\u300c\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308b\u300d\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u30a4\u30d9\u30f3\u30c8\u306a\u3069\u3067\u4ea4\u63db\u3057\u305f\u540d\u523a\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u305f\u969b\u306e\u60c5\u5831\u306a\u3069\u304b\u3089\u5f97\u305f\u6c0f\u540d\u3001\u6240\u5c5e\u4f01\u696d\u3001\u5f79\u8077\u3001\u90e8\u7f72\u3068\u3044\u3063\u305f\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u305f\u65e5\u6642\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u305f\u65e5\u6642\u3068\u91d1\u984d\u306a\u3069\u3001\u904e\u53bb\u306e\u53d6\u5f15\u60c5\u5831\u3084\u8cfc\u8cb7\u60c5\u5831\u3082\u96c6\u7d04\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u307b\u304b\u3001\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u306e\u4f5c\u6210\u6a5f\u80fd\u3084\u3001\u96c6\u307e\u3063\u305f\u60c5\u5831\u3092\u96c6\u8a08\u3057\u3066\u4e00\u89a7\u5316\u30fb\u5206\u6790\u3067\u304d\u308b\u6a5f\u80fd\u306a\u3069\u3001\u55b6\u696d\u6d3b\u52d5\u3092\u652f\u63f4\u3059\u308b\u6a5f\u80fd\u3092\u8c4a\u5bcc\u306b\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h3>\n\n\n\n<p>CRM\u3092\u5c0e\u5165\u3059\u308b\u3068\u4ee5\u4e0b\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u9867\u5ba2\u60c5\u5831\u3092\u30c1\u30fc\u30e0\u5168\u4f53\u3067\u5171\u6709\u3067\u304d\u308b<\/strong><\/li><li><strong>\u55b6\u696d\u6d3b\u52d5\u3092\u7d44\u7e54\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b<\/strong><\/li><\/ul>\n\n\n\n<p>\u55b6\u696d\u6d3b\u52d5\u3068\u3044\u3046\u3082\u306e\u306f\u3001\u55b6\u696d\u30d1\u30fc\u30bd\u30f3\u304c\u500b\u3005\u306b\u9867\u5ba2\u60c5\u5831\u3092\u62b1\u3048\u3066\u6d3b\u52d5\u304c\u5c5e\u4eba\u5316\u3057\u3066\u3057\u307e\u3044\u304c\u3061\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u72b6\u614b\u3067\u306f\u3001\u5404\u3005\u304c\u3069\u3046\u3044\u3063\u305f\u9867\u5ba2\u306b\u3069\u3046\u3044\u3063\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3068\u3044\u3046\u7d30\u304b\u3044\u60c5\u5831\u3084\u3001\u5546\u8ac7\u304c\u3069\u306e\u7a0b\u5ea6\u307e\u3067\u9032\u3093\u3067\u3044\u308b\u306e\u304b\u3068\u3044\u3063\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u9032\u6357\u72b6\u6cc1\u304c\u30c1\u30fc\u30e0\u306b\u5171\u6709\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u30c1\u30fc\u30e0\u3067\u5354\u529b\u3057\u3066\u55b6\u696d\u6d3b\u52d5\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u305a\u3001\u62c5\u5f53\u8005\u500b\u3005\u4eba\u306e\u30b9\u30ad\u30eb\u3084\u30bb\u30f3\u30b9\u306b\u4f9d\u5b58\u3059\u308b\u72b6\u614b\u3067\u306f\u3001\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306f\u56f3\u308c\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u306e\u5171\u6709\u3092\u30b7\u30b9\u30c6\u30e0\u4e0a\u3067\u884c\u3048\u308bCRM\u306f\u3001\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u30c1\u30fc\u30e0\u5168\u4f53\u3068\u3057\u3066\u306e\u6210\u7e3e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"ERP\">ERP\uff08\u7d71\u5408\u57fa\u5e79\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306f<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">ERP\u3068\u306f<\/h3>\n\n\n\n<p>ERP\u306f\u300cEnterprise Resource Planning\u300d\u306e\u7565\u3067\u3001\u751f\u7523\u7ba1\u7406\u306e\u624b\u6cd5\u3067\u3042\u308bMRP\uff08Material Resource 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