{"id":16876,"date":"2024-02-02T02:57:51","date_gmt":"2024-02-02T02:57:51","guid":{"rendered":"https:\/\/www.e-sales.jp\/eigyo-labo\/?p=16876"},"modified":"2026-03-09T16:45:51","modified_gmt":"2026-03-09T07:45:51","slug":"nps","status":"publish","type":"post","link":"https:\/\/www.e-sales.jp\/eigyo-labo\/nps-16876","title":{"rendered":"NPS\u00ae\u3068\u306f\uff1f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u95a2\u4fc2\u3084\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306e\u6d3b\u7528\u65b9\u6cd5"},"content":{"rendered":"\n<p>NPS\u00ae\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u306f\u304b\u308b\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001NPS\u00ae\u306e\u6982\u8981\u3084\u8a08\u7b97\u65b9\u6cd5\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u95a2\u4fc2\u3001\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306e\u6d3b\u7528\u65b9\u6cd5\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"post_add_banner\">\n<a href=\"\/form\/form_sm_021.html\" target=\"_blank\" rel=\"noopener\">\n<img decoding=\"async\" src=\"\/eigyo-labo\/wp-content\/uploads\/2024\/05\/sb_bnr_WP21_1200x628.jpg\" alt=\"\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\">\n<\/a>\n<\/div>\n\n\n\n<div id=\"toc_container\" class=\"toc_light_blue no_bullets\"><p class=\"toc_title\">\u3053\u306e\u30da\u30fc\u30b8\u306e\u30b3\u30f3\u30c6\u30f3\u30c4<\/p><ul class=\"toc_list\"><li><a href=\"#NPS\">NPS\u00ae\u306e\u610f\u5473\u306f\uff1f<\/a><\/li><li><a href=\"#NPS-2\">NPS\u00ae\u306f\u306a\u305c\u91cd\u8981\uff1f<\/a><\/li><li><a href=\"#CS\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306e\u9055\u3044<\/a><\/li><li><a href=\"#NPS-3\">NPS\u00ae\u306e\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u304a\u3051\u308b\u6d3b\u7528\u4e8b\u4f8b<\/a><\/li><li><a href=\"#NPS-4\">NPS\u00ae\u306e\u7b97\u51fa\u65b9\u6cd5<\/a><\/li><li><a href=\"#NPS-5\">NPS\u00ae\u306e\u76ee\u5b89<\/a><\/li><li><a href=\"#NPS-6\">NPS\u00ae\u3092\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9<\/a><\/li><li><a href=\"#NPSLTV\">NPS\u00ae\u3092\u6307\u6a19\u306bLTV\u5411\u4e0a\u3092\u76ee\u6307\u305d\u3046<\/a><\/li><\/ul><\/div>\n<h2 class=\"wp-block-heading\"><span id=\"NPS\">NPS\u00ae\u306e\u610f\u5473\u306f\uff1f<\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"760\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m-1140x760.jpg\" alt=\"NPS\u00ae\u3068\u306f\uff1f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u95a2\u4fc2\u3084\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306e\u6d3b\u7528\u65b9\u6cd5_NPS\u00ae\u306e\u610f\u5473\" class=\"wp-image-16878\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m-1140x760.jpg 1140w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m-300x200.jpg 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m-768x512.jpg 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m-1536x1024.jpg 1536w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m-168x111.jpg 168w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m-270x180.jpg 270w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/26733569_m.jpg 1920w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/figure>\n\n\n\n<p>NPS\u00ae\u306f\u3001Net Promoter Score\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u3082\u306e\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u306f\u304b\u308b\u305f\u3081\u306e\u4e16\u754c\u7684\u306a\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u304c\u8cfc\u5165\u3057\u305f\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3001\u300c\u3069\u306e\u7a0b\u5ea6\u3001\u89aa\u3057\u3044\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u7d39\u4ecb\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u304b\uff1f\u300d\u3068\u8cea\u554f\u3059\u308b\u3053\u3068\u3067\u3001\u63a8\u5968\u5ea6\u5408\u3044\u3092\u6570\u5024\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>NPS\u00ae\u306f\u3001\u30a2\u30e1\u30ea\u30ab\u306e\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u300c\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u793e\u300d\u306e\u30c1\u30fc\u30e0\u306b\u3088\u3063\u3066\u958b\u767a\u3055\u308c\u305f\u6307\u6a19\u3067\u3059\u3002Apple\u3084\u30ec\u30b4\u3068\u3044\u3063\u305f\u4e16\u754c\u7684\u306b\u6709\u540d\u306a\u4f01\u696d\u306b\u3088\u3063\u3066\u6709\u52b9\u6027\u304c\u8a3c\u660e\u3055\u308c\u305f\u3053\u3068\u3067\u3001\u305d\u306e\u6982\u5ff5\u304c\u5e83\u304c\u3063\u3066\u3044\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"NPS-2\">NPS\u00ae\u306f\u306a\u305c\u91cd\u8981\uff1f<\/span><\/h2>\n\n\n\n<p>NPS\u00ae\u3067\u6570\u5024\u5316\u304c\u53ef\u80fd\u306a\u300c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u300d\u306f\u3001\u4f01\u696d\u306e\u6210\u9577\u3084\u53ce\u76ca\u6027\u3068\u306e\u95a2\u9023\u304c\u9ad8\u3044\u3053\u3068\u304b\u3089\u3001\u91cd\u8981\u306a\u6307\u6a19\u3068\u8003\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u30d6\u30e9\u30f3\u30c9\u306a\u3069\u306b\u5bfe\u3059\u308b\u611b\u7740\u3092\u610f\u5473\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u304c\u591a\u3044\u307b\u3069\u3001\u4e2d\u9577\u671f\u7684\u306b\u58f2\u4e0a\u304c\u5b89\u5b9a\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u30d5\u30a1\u30f3\u306b\u306a\u3063\u305f\u9867\u5ba2\u304c\u3001\u81ea\u8eab\u306e\u53cb\u4eba\u3084\u5bb6\u65cf\u306a\u3069\u306b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u53e3\u30b3\u30df\u3092\u62e1\u6563\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u898f\u9867\u5ba2\u304c\u5897\u3048\u308b\u52b9\u679c\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>NPS\u00ae\u3092LTV\uff08\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\uff09\u306e\u6307\u6a19\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001LTV\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/ltv-10901\" target=\"_blank\" rel=\"noreferrer noopener\">LTV\uff08\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\uff09\u3068\u306f\uff1f\u8a00\u8449\u306e\u610f\u5473\u3084\u91cd\u8981\u6027\u30fb\u8a08\u7b97\u65b9\u6cd5\u3092\u7d39\u4ecb<\/a><\/p>\n\n\n\n<div class=\"post_add_banner\">\n<a href=\"\/form\/form_sm_021.html\" target=\"_blank\" rel=\"noopener\">\n<img decoding=\"async\" src=\"\/eigyo-labo\/wp-content\/uploads\/2024\/05\/sb_bnr_WP21_1200x628.jpg\" alt=\"\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\">\n<\/a>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"CS\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306e\u9055\u3044<\/span><\/h2>\n\n\n\n<p>NPS\u00ae\u3068\u4f3c\u3066\u3044\u308b\u6307\u6a19\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u62bd\u8c61\u7684\u306a\u305f\u3081\u6570\u5024\u5316\u304c\u96e3\u3057\u3044\u3068\u3044\u3046\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u304c\u3001NPS\u00ae\u306f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u300c\u63a8\u5968\u5ea6\u300d\u3092\u306f\u304b\u308b\u3082\u306e\u3067\u3001\u6570\u5024\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001NPS\u00ae\u306f\u300c\u305d\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u7a0b\u5ea6\u3001\u5468\u308a\u306e\u4eba\u306b\u3059\u3059\u3081\u305f\u3044\u304b\u300d\u3068\u3044\u3046\u63a8\u5968\u5ea6\u3092\u793a\u3059\u3053\u3068\u304b\u3089\u3001\u300c\u9867\u5ba2\u304c\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u305f\u304b\u300d\u3092\u793a\u3059\u9867\u5ba2\u6e80\u8db3\u5ea6\u3088\u308a\u3082\u4e00\u6b69\u8e0f\u307f\u8fbc\u3093\u3060\u6307\u6a19\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>NPS\u00ae\u306f\u3001\u6570\u5024\u306e\u9ad8\u3044\u9867\u5ba2\u304c\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u4f01\u696d\u306e\u53ce\u76ca\u3078\u4e2d\u9577\u671f\u7684\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\uff11\u56de\u306e\u8cfc\u8cb7\u7d4c\u9a13\u306b\u5bfe\u3059\u308b\u8a55\u4fa1\u3067\u3042\u308a\u3001\u305d\u306e\u3068\u304d\u306e\u9867\u5ba2\u306e\u611f\u60c5\u3084\u76f4\u8fd1\u306e\u7d4c\u9a13\u306b\u5f71\u97ff\u3092\u53d7\u3051\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/customer-satisfaction-1079\" target=\"_blank\" rel=\"noreferrer noopener\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b\uff14\u3064\u306e\u5177\u4f53\u7b56\u3068\u4f01\u696d\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u7d39\u4ecb<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"NPS-3\">NPS\u00ae\u306e\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u304a\u3051\u308b\u6d3b\u7528\u4e8b\u4f8b<\/span><\/h2>\n\n\n\n<p>NPS\u00ae\u306f\u3001\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u304a\u3044\u3066\u3001\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3068\u3057\u3066\u8a2d\u5b9a<\/h3>\n\n\n\n<p>NPS\u00ae\u306f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u63a8\u5968\u5ea6\u5408\u3044\u3092\u793a\u3059\u6307\u6a19\u3067\u3042\u308b\u3068\u540c\u6642\u306b\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u6027\u3092\u306f\u304b\u308b\u6307\u6a19\u3067\u3082\u3042\u308a\u307e\u3059\u3002NPS\u00ae\u306e\u6570\u5024\u306e\u9ad8\u3044\u9867\u5ba2\u304c\u591a\u3044\u307b\u3069\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306b\u4fe1\u983c\u95a2\u4fc2\u304c\u7bc9\u3051\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>NPS\u00ae\u3092KPI\u306b\u8a2d\u5b9a\u3057\u3001\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u65bd\u7b56\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u65bd\u7b56\u306e\u6210\u679c\u3092\u4e2d\u9577\u671f\u7684\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306b\u8ab2\u984c\u3092\u62bd\u51fa<\/h3>\n\n\n\n<p>\u898b\u8fbc\u307f\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3057\u3001\u8cfc\u5165\u306b\u3044\u305f\u308b\u307e\u3067\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3054\u3068\u306b\u6307\u6a19\u3068\u306a\u308bNPS\u00ae\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u6700\u9069\u5316\u304c\u76ee\u6307\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3084SNS\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u8cfc\u8cb7\u884c\u52d5\u306f\u3001\u8907\u96d1\u5316\u30fb\u591a\u69d8\u5316\u304c\u9032\u3093\u3067\u3044\u308b\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002\u300c\u8a8d\u77e5\u2192\u8208\u5473\u30fb\u95a2\u5fc3\u2192\u60c5\u5831\u53ce\u96c6\u2192\u6bd4\u8f03\u691c\u8a0e\u2192\u8cfc\u8cb7\u300d\u306e\u3088\u3046\u306a\u4e00\u9023\u306e\u8cfc\u8cb7\u884c\u52d5\u306e\u4e2d\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u8ab2\u984c\u3092\u62bd\u51fa\u3059\u308b\u305f\u3081\u306b\u3001NPS\u00ae\u304c\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u6539\u5584<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306f\u3001\u65e5\u672c\u8a9e\u3067\u300c\u9867\u5ba2\u4f53\u9a13\u300d\u3092\u610f\u5473\u3059\u308b\u8a00\u8449\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u8fd1\u5e74\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u6bb5\u968e\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u3060\u3051\u3067\u306a\u304f\u3001\u8cfc\u5165\u306b\u3044\u305f\u308b\u307e\u3067\u306b\u4f01\u696d\u5074\u304c\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u4e00\u9023\u306e\u4f53\u9a13\u3092\u3001\u6700\u9069\u5316\u3057\u3088\u3046\u3068\u3059\u308b\u52d5\u304d\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u30c6\u30ec\u30d3CM\u3092\u898b\u308b\u2192\u5e97\u8217\u3067\u8cfc\u5165\u3059\u308b\u300d\u306e\u3088\u3046\u306b\u3001\u8cfc\u8cb7\u4f53\u9a13\u305d\u306e\u3082\u306e\u304c\u30b7\u30f3\u30d7\u30eb\u3060\u3063\u305f\u6642\u4ee3\u306b\u306f\u3001\u5358\u7d14\u306b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u8208\u5473\u3092\u6301\u3063\u3066\u3082\u3089\u3048\u308c\u3070\u3001\u4e00\u5b9a\u6570\u306e\u898b\u8fbc\u307f\u5ba2\u304c\u8cfc\u5165\u306b\u3044\u305f\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u898b\u8fbc\u307f\u5ba2\u304c\u8cfc\u8cb7\u884c\u52d5\u306b\u79fb\u308b\u524d\u306bWeb\u4e0a\u306e\u53e3\u30b3\u30df\u3084SNS\u3067\u60c5\u5831\u53ce\u96c6\u304c\u53ef\u80fd\u306b\u306a\u3063\u305f\u73fe\u4ee3\u3067\u306f\u3001\u8cfc\u8cb7\u4ee5\u524d\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3044\u3066\u3082\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>NPS\u00ae\u306f\u3001\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u8ab2\u984c\u3092\u62bd\u51fa\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b\u3046\u3048\u3067\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/cx-11913\" target=\"_blank\" rel=\"noreferrer noopener\">CX\u3092\u55b6\u696d\u306b\u6d3b\u304b\u3059\u306b\u306f\uff1f \u6226\u7565\u7684\u306b\u58f2\u4e0a\u30a2\u30c3\u30d7\u3059\u308b\u65b9\u6cd5\u3084\u6210\u529f\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<div class=\"post_add_banner\">\n<a href=\"\/form\/form_sm_021.html\" target=\"_blank\" rel=\"noopener\">\n<img decoding=\"async\" src=\"\/eigyo-labo\/wp-content\/uploads\/2024\/05\/sb_bnr_WP21_1200x628.jpg\" alt=\"\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\">\n<\/a>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"NPS-4\">NPS\u00ae\u306e\u7b97\u51fa\u65b9\u6cd5<\/span><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">NPS\u00ae (Net Promoter Score)\uff1a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6570\u5024\u5316\u3059\u308b\u6307\u6a19<\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_01.png\" alt=\"NPS\u00ae (Net Promoter Score)\uff1a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6570\u5024\u5316\u3059\u308b\u6307\u6a19\" class=\"wp-image-17112\" width=\"540\" height=\"222\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_01.png 1080w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_01-300x123.png 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_01-768x315.png 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_01-320x131.png 320w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">\u7b97\u51fa\u65b9\u6cd5<\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_02.png\" alt=\"NPS\u306e\u7b97\u51fa\u65b9\u6cd5\" class=\"wp-image-17113\" width=\"495\" height=\"91\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_02.png 989w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_02-300x55.png 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_02-768x141.png 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2024\/01\/catch_img_3827_16858_02-320x59.png 320w\" sizes=\"(max-width: 495px) 100vw, 495px\" \/><\/figure><\/div>\n\n\n\n<p>NPS\u00ae\u3092\u7b97\u51fa\u3059\u308b\u624b\u9806\u306f\u3001\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u3042\u306a\u305f\u306f\uff08\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\uff09\u3092\u3001\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u3069\u306e\u7a0b\u5ea6\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u3067\u3059\u304b\uff1f\u300d\u3068\u8cea\u554f\u3057\u3001\u304a\u3059\u3059\u3081\u5ea6\u5408\u3044\u30920\u70b9\u301c10\u70b9\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u7d50\u679c\u3092\u3001\u6b21\u306e\u3088\u3046\u306b\u5206\u985e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u70b9\u6570<\/td><td>\u5206\u985e<\/td><td>\u7279\u5fb4<\/td><\/tr><tr><td>9\u301c10\u70b9\u3092\u4ed8\u3051\u305f\u4eba<\/td><td>\u63a8\u5968\u8005<\/td><td>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9ad8\u304f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5468\u308a\u306e\u4eba\u306b\u7d39\u4ecb\u3057\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/td><\/tr><tr><td>7\u301c8\u70b9\u3092\u4ed8\u3051\u305f\u4eba<\/td><td>\u4e2d\u7acb\u8005<\/td><td>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3042\u308b\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u308b\u304c\u3001\u63a8\u5968\u8005\u307b\u3069\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u306a\u304f\u3001\u4ed6\u793e\u306b\u6d41\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/td><\/tr><tr><td>0\u301c6\u70b9\u3092\u4ed8\u3051\u305f\u4eba<\/td><td>\u6279\u5224\u8005<\/td><td>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u4e0d\u6e80\u304c\u3042\u308a\u3001\u60aa\u3044\u53e3\u30b3\u30df\u3092\u5e83\u3052\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>NPS\u00ae\u306e\u30b9\u30b3\u30a2\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u63a8\u5968\u8005\u306e\u5272\u5408\uff08\uff05\uff09\uff0d \u6279\u5224\u8005\u306e\u5272\u5408\uff08\uff05\uff09<\/p><\/blockquote>\n\n\n\n<p>\uff1c\u8a08\u7b97\u4f8b\uff1e<\/p>\n\n\n\n<p>\u56de\u7b54\u8005\uff1a1,000\u4eba<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u5206\u985e<\/td><td>\u4eba\u6570<\/td><td>\u5272\u5408\uff08\u5408\u8a08100%\uff09<\/td><\/tr><tr><td>\u63a8\u5968\u8005<\/td><td>500\u4eba<\/td><td>500 \u00f7 1,000 = 50%<\/td><\/tr><tr><td>\u4e2d\u7acb\u8005<\/td><td>800\u4eba<\/td><td>800 \u00f7 1,000 = 80%<\/td><\/tr><tr><td>\u6279\u5224\u8005<\/td><td>200\u4eba<\/td><td>200 \u00f7 1,000 = 20%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>NPS\u00ae\u306e\u30b9\u30b3\u30a2\u306f\u3001\u300c\u63a8\u5968\u8005\u306e\u5272\u5408\uff08\uff05\uff09\uff0d \u6279\u5224\u8005\u306e\u5272\u5408\uff08\uff05\uff09\u300d\u3067\u6c42\u3081\u308b\u305f\u3081\u3001\u4e0a\u8a18\u306e\u4f8b\u3067\u306f\u3001\u300c50%\uff08\u63a8\u5968\u8005\uff09 &#8211; 20%\uff08\u6279\u5224\u8005\uff09= 30\u300d\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"NPS-5\">NPS\u00ae\u306e\u76ee\u5b89<\/span><\/h2>\n\n\n\n<p>NPS\u00ae\u306e\u76ee\u5b89\u306f\u3001\u3053\u3061\u3089\u3092\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>0\u4ee5\u4e0a \u2192 \u826f\u3044<\/li><li>20\u4ee5\u4e0a \u2192 \u597d\u307e\u3057\u3044<\/li><li>50\u4ee5\u4e0a \u2192 \u512a\u79c0<\/li><li>80\u4ee5\u4e0a \u2192 \u30c8\u30c3\u30d7\u30ec\u30d9\u30eb<\/li><\/ul>\n\n\n\n<p>NPS\u00ae\u306e\u30b9\u30b3\u30a2\u306f\u3001\u63a8\u5968\u8005\u306e\u5272\u5408\u304c\u591a\u304f\u306a\u308c\u3070\u306a\u308b\u307b\u3069\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u6279\u5224\u8005\u3088\u308a\u3082\u63a8\u5968\u8005\u306e\u5272\u5408\u304c\u591a\u3044\u30680\u3092\u8d85\u3048\u308b\u305f\u3081\u3001\u305d\u3053\u304c\u6700\u4f4e\u9650\u76ee\u6307\u3057\u3066\u3044\u304f\u3079\u304d\u30ec\u30d9\u30eb\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>50\u3092\u8d85\u3048\u308b\u3068\u5e73\u5747\u4ee5\u4e0a\u300180\u3092\u8d85\u3048\u308b\u3068\u30c8\u30c3\u30d7\u30ec\u30d9\u30eb\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"NPS-6\">NPS\u00ae\u3092\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9<\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"760\" src=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-1140x760.jpg\" alt=\"NPS\u00ae\u3068\u306f\uff1f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u95a2\u4fc2\u3084\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306e\u6d3b\u7528\u65b9\u6cd5_NPS\u00ae\u3092\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9\" class=\"wp-image-14725\" srcset=\"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-1140x760.jpg 1140w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-300x200.jpg 300w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-768x512.jpg 768w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-1536x1024.jpg 1536w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-168x111.jpg 168w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m-270x180.jpg 270w, https:\/\/www.e-sales.jp\/eigyo-labo\/wp-content\/uploads\/2017\/06\/25013555_m.jpg 1920w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/figure>\n\n\n\n<p>NPS\u00ae\u3092\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u306f\u304b\u308b\u3046\u3048\u3067\u306e\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n\n\n\n<p>NPS\u00ae\u306e\u8abf\u67fb\u3092\u884c\u3046\u969b\u306f\u3001\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u308c\u306b\u3088\u3063\u3066\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u52b9\u679c\u7684\u306b\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u8abf\u67fb\u306e\u6709\u52b9\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30bf\u30fc\u30b2\u30c3\u30c8\u304c\u5b9a\u307e\u3063\u305f\u3089\u3001\u5e74\u9f62\u3084\u5c45\u4f4f\u5730\u3068\u3044\u3063\u305f\u57fa\u672c\u7684\u306a\u5c5e\u6027\u60c5\u5831\u306b\u52a0\u3048\u3066\u3001\u8cfc\u8cb7\u983b\u5ea6\u3084\u30ea\u30d4\u30fc\u30c8\u7387\u3068\u3044\u3063\u305f\u6761\u4ef6\u3067\u3001\u3055\u3089\u306b\u7d30\u304b\u304f\u30bb\u30b0\u30e1\u30f3\u30c8\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NPS\u00ae\u4ee5\u5916\u306e\u6307\u6a19\u3082\u53c2\u8003\u306b\u3059\u308b<\/h3>\n\n\n\n<p>\u65e5\u672c\u4eba\u306f\u3001\u30b9\u30b3\u30a2\u3092\u4ed8\u3051\u308b\u969b\u306b\u4e2d\u9593\u5024\u3092\u9078\u3076\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u304c\u3001NPS\u00ae\u306e\u4e2d\u9593\u5024\u3067\u3042\u308b5\u70b9\uff5e6\u70b9\u3092\u4ed8\u3051\u305f\u4eba\u306f\u3001\u6279\u5224\u8005\u306b\u5206\u985e\u3055\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u65e5\u672c\u3067NPS\u00ae\u306e\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3068\u30b9\u30b3\u30a2\u304c\u4f4e\u304f\u306a\u308a\u3084\u3059\u3044\u3068\u3044\u3046\u70b9\u306f\u899a\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>NPS\u00ae\u4ee5\u5916\u306e\u6307\u6a19\u3082\u53c2\u8003\u306b\u3057\u306a\u304c\u3089\u3001\u73fe\u72b6\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002NPS\u00ae\u306e\u696d\u754c\u5185\u306e\u5e73\u5747\u5024\u3082\u628a\u63e1\u3057\u3066\u304a\u304f\u3068\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u8cea\u554f\u6587\u306f\u5177\u4f53\u7684\u306b\u3059\u308b<\/h3>\n\n\n\n<p>NPS\u00ae\u306e\u57fa\u672c\u7684\u306a\u8cea\u554f\u6587\u306f\u3001\u300c\u3042\u306a\u305f\u306f\uff08\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\uff09\u3092\u3001\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u3069\u306e\u7a0b\u5ea6\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u3067\u3059\u304b\uff1f\u300d\u3067\u3059\u304c\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u304c\u9650\u5b9a\u3055\u308c\u3066\u3044\u308b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5834\u5408\u306f\u3001\u3088\u308a\u5177\u4f53\u7684\u306b\u3059\u308b\u3068\u56de\u7b54\u306e\u7cbe\u5ea6\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u300c\u3082\u3057\u3001\u3053\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u8208\u5473\u304c\u3042\u308b\u3068\u3044\u3046\u5bb6\u65cf\u3084\u53cb\u4eba\u304c\u3044\u305f\u3089\uff5e\u300d\u3001\u300c\u5bb6\u65cf\u3084\u53cb\u4eba\u304c\u25cb\u25cb\u3067\u60a9\u3093\u3067\u3044\u305f\u5834\u5408\u3001\u300d\u306e\u3088\u3046\u306b\u524d\u7f6e\u304d\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u3059\u3059\u3081\u308b\u5177\u4f53\u7684\u306a\u30b7\u30fc\u30f3\u304c\u30a4\u30e1\u30fc\u30b8\u3057\u3084\u3059\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"NPSLTV\">NPS\u00ae\u3092\u6307\u6a19\u306bLTV\u5411\u4e0a\u3092\u76ee\u6307\u305d\u3046<\/span><\/h2>\n\n\n\n<p>\u4f01\u696d\u306e\u58f2\u4e0a\u3092\u4e2d\u9577\u671f\u7684\u306b\u5b89\u5b9a\u3055\u305b\u308b\u306b\u306f\u3001LTV\uff08\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\uff09\u306e\u5411\u4e0a\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>NPS\u00ae\u306f\u3001LTV\u306e\u5411\u4e0a\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u306f\u304b\u308b\u3046\u3048\u3067\u6709\u52b9\u306a\u6307\u6a19\u3067\u3059\u3002\u305f\u3060\u3057\u3001NPS\u00ae\u3067\u53d6\u5f97\u3067\u304d\u308b\u60c5\u5831\u306f\u9650\u5b9a\u7684\u3067\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u3088\u3044\u95a2\u4fc2\u6027\u3092\u7bc9\u304d\u3001LTV\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u3046\u3048\u3067\u5341\u5206\u3068\u306f\u3044\u3048\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>LTV\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u969b\u306f\u3001\u5c02\u7528\u306e\u30c4\u30fc\u30eb\u3092\u7528\u3044\u3066\u3001\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u7d71\u5408\u7684\u306b\u6570\u5024\u5316\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6570\u5024\u5316\u306b\u304a\u3059\u3059\u3081\u306e\u4ee3\u8868\u7684\u306a\u30c4\u30fc\u30eb\u3068\u3057\u3066\u3001CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30c4\u30fc\u30eb\u3001SFA\uff08\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb\uff09\u304c\u3042\u3052\u3089\u308c\u307e\u3059\u3002CRM\u3067\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001SFA\u3067\u55b6\u696d\u6d3b\u7528\u3092\u300c\u898b\u3048\u308b\u5316\u300d\u3057\u3001\u6a19\u6e96\u5316\u3084\u52b9\u7387\u5316\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\/SFA\u30c4\u30fc\u30eb\u306e\u300ce\u30bb\u30fc\u30eb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u306f\u3001\u696d\u7a2e\u554f\u308f\u305a5,500\u793e\u3092\u8d85\u3048\u308b\u5c0e\u5165\u5b9f\u7e3e\u304c\u3042\u308a\u307e\u3059\u3002\u6d3b\u7528\u65b9\u6cd5\u3092\u307e\u3068\u3081\u305f\u8cc7\u6599\u3092\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.e-sales.jp\/eigyo-labo\/esm-crm-sfa-12772\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u7121\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011\u300ce\u30bb\u30fc\u30eb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3067\u5373\u5b9f\u73fe\uff01\uff5eCRM\/SFA\u306e\u6d3b\u7528\u65b9\u6cd5\u306e\u3054\u7d39\u4ecb\uff5e<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>NPS\u00ae\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u306f\u304b\u308b\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001NPS\u00ae\u306e\u6982\u8981\u3084\u8a08\u7b97\u65b9\u6cd5\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u95a2\u4fc2\u3001\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306e\u6d3b\u7528\u65b9\u6cd5\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 \u3053\u306e\u30da\u30fc\u30b8\u306e\u30b3\u30f3\u30c6\u30f3\u30c4NPS\u00ae\u306e\u610f\u5473\u306f\uff1f&#8230;<\/p>\n","protected":false},"author":1,"featured_media":17114,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_s2mail":"yes","footnotes":""},"categories":[11],"tags":[601],"class_list":["post-16876","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-nps"],"_links":{"self":[{"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/posts\/16876"}],"collection":[{"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/comments?post=16876"}],"version-history":[{"count":6,"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/posts\/16876\/revisions"}],"predecessor-version":[{"id":23661,"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/posts\/16876\/revisions\/23661"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/media\/17114"}],"wp:attachment":[{"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/media?parent=16876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/categories?post=16876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.e-sales.jp\/eigyo-labo\/wp-json\/wp\/v2\/tags?post=16876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}